→ CUSTOMER CARE
STORE POLICIES & RETURNS
We hold every Boiler Alley garment to strict manufacturing standards. Below you will find our fulfillment timelines, shipping details, and 30-day exchange guarantee.
→ LOGISTICS & OPERATIONS
FULFILLMENT & PRODUCTION
Every order is automatically processed and fulfilled on-demand through our global production partners Printful and Tap Stitch. Garments require 2–4 business days for custom printing, quality inspection, and packaging.
SHIPPING & TRANSIT TIMES
Standard domestic delivery takes 3–5 business days post-fulfillment. International shipping ranges between 7–14 business days depending on customs clearance. All packages include full tracking details sent via email.
→ POLICIES & GUIDELINES
UPDATED 2025
RETURNS & EXCHANGES
01
30-DAY WINDOW
Return or exchange any unworn, unwashed apparel with original tags attached within 30 days of delivery.
02
MANUFACTURING DEFECTS
If your item arrives with print flaws or stitching defects, contact us immediately for an automated free replacement.
03
REFUND PROCESSING
Refunds are processed to your original payment method within 5–7 business days after inspection at our fulfillment facility.
→ SUPPORT & INQUIRIES
NEED HELP WITH AN ORDER?
Please provide your full name, email, order ID, and inquiry details below. Our customer support team will review your request and get back to you within 24 hours.